telephone exchange or fix the line

18-05-2015 at 10:05:30 My mother Ms Sebolelo Lebona toke a delivery to telkom offices bein a pesioner she was turned around by 2 white consultants they said to her she must go buy a new phone at kloppers cause her phone is an old one she must through it away that is the reason its not working when she calls she has to put a number and she suppose to press # key and the same key is not working that is the only thing that she wanted to know but she was not given a chance she is at home receiving calls but she cant make calls how awsome is telkom u can try the number is *** its still working