Telephone down

We reported a fault on our telephone line ********** 352 on Monday 6 November 2017 and reported it again on 8 November 2017 as it was still not working even though they said it had been repaired. No technician came to look at the phone and check the line . It is now nearly a week and we still have no telephone. This is not acceptable as we pay for a month and will only get two weeks use. Added to this we need to use cellphones which cost.

Stuart