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Samantha W
1 reviews | Active since Dec 2010
24 Feb 2020, 18:52
Telephone company with no phones!!!
I cannot believe Telkom has no telephone in their mobile accounts department. My debit order wasn't coming off, when I picked this up, there was a large sum outstanding. I then paid half the outstanding amount and organized that I can pay the balance 2 weeks later. BUt their accounts department has bo phones so you cannot liase with them and formalize this arrangement. They don't contact you to tell you that for 3 months your debit order isn't going off, they dont contact you about there being a problem, they just disconnect you and when you gry and call to speak to someone... they dont have phones apparently!! The phone company... doesn't have phones!! Can you believe this ludacrisy?
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Samantha W's updateReviewer Update
26 Feb 2020, 19:43Further to the above once the total amount has been paid, I have been refused reconnection because "their system isn't a bank" and cannot see if a payment has been made despite receiving an email confirming payment has been made. 1290UHC250220 and 1618HVC250220 are the reference number they emailed to me to confirm payment has been made, but apparently according to their rude call center agent they can't see it on their system, so won't reconnect me. I cannot believe they couldn't tell me there was a problem months ago with the debit order it could have avoided all of this, however, they now refuse to allow me to speak to a supervisor and have refused to reconnect me. I won't pay another cent, if this is the case. I cannot be expected to pay for a service they have cut off.
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Samantha W's update26 Feb 2020, 19:43
Reviewer Update
Further to the above once the total amount has been paid, I have been refused reconnection because "their system isn't a bank" and cannot see if a payment has been made despite receiving an email confirming payment has been made. 1290UHC250220 and 1618HVC250220 are the reference number they emailed to me to confirm payment has been made, but apparently according to their rude call center agent they can't see it on their system, so won't reconnect me. I cannot believe they couldn't tell me there was a problem months ago with the debit order it could have avoided all of this, however, they now refuse to allow me to speak to a supervisor and have refused to reconnect me. I won't pay another cent, if this is the case. I cannot be expected to pay for a service they have cut off.