Telephone company that doesn't know how to install a telephone line

<p>Terrible service. I've been trying to have a line installed at my new house since the 7th February this year. On the 7th a technician came out to my property and told me they couldn't install the line because of a cabling fault (this couldn't be fixed because of lack of stock).</p> <p>I received no further communication and stopped counting my calls to the so called help line after 15. On one occasion the person on the call actually said they have no power to help but can only read what is on the system.</p> <p>i escalated my complaint and was given an escalation code. I emailed my complaint to the given email address. Nothing! no Response.</p> <p>I then received a call on the 3rd of April from someone in Cape Town saying a the cabling problem had been solved and someone would come install my line in the next few days.</p> <p>On the 7th April a technician came and advised he couldn't install the line as the telkom pole had become overgrown with branches. He would log a call and a team would come out to clear them.</p> <p>2 weeks later I again called the local area manager for technical faults in Port Shepstone to find out what was the status on my order.</p> <p>Nothing had been done.</p> <p>finally on the 24th, after 3 more call and many unanswered calls a team came out and cleared a pole. The only problem is it was the wrong pole.</p> <p>Another call to the area manager and I was advised that his team new which pole was the right one and a technician would come install the line by today (the 26th).</p> <p>Called in again this morning at 11:00 and was told the job wasn't uploaded on the system.</p> <p>BTW the "help line" tell me that the job has been completed and there is nothing they can do (they almost suggested Im lying).</p> <p>I've search for regional office numbers and can find none. I've asked to speak to managers and non are "available".</p> <p>The best part is, despite not having any phone line installed at my property since moving in on the 7th February, Im still being billed.</p> <p>I suppose my only option now is to lodge a complaint with the consumer protection tribunal.</p>