Telephone cancellation taking over 2 months!

A communication to cancel the phone-line was sent on the 8th December 2017 at the Telkom shop. The cancellation email was not copied in to me, the customer, but rather an internal communication. (to: ********** - never a response)

Despite this bill continued to arrive and the cancellation was not processed. The cancellation was re-sent 4 times and as a upstanding citizen I wanted to settle the bill prior to leaving, which has proven to be almost impossible. There is a issue with electronic bills on the account, so the bill has to be sent directly or via post, and this has been a nightmare to sort out.

Despite numerous promised to contact me - I have had to phone every time. Still trying to sort out as the bill is now wrong, because of the non-processed cancellation.

I would really appreciate some pro-active action on this, and have now resorted to a public forum to attempt some movement!