KB
Keegan B

1 reviews | Active since Sept 2016

11 Jan 2017, 11:08

TELEPHONE CANCELLATION

<p>On May 31st 2013 i requested for one of my line to be cancelled, to date this has not been done and i am still being billed for a line that is not in use.</p> <p>I have sent emails on multiple occasions requesting that they cancel this line and to stop billing me for the line, I have also visited the offices in Richards Bay on several occasions asking the same thing and still nothing has been done. </p>

0
Replies (3)
Telkom
Telkom's reply12 Jan 2017, 09:58
Official

Hi Darthkeegan,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

KB
Keegan B's update30 Jan 2017, 10:41
Reviewer Update

Still waiting on your feedback Telkom....

KB
Keegan B's update26 Apr 2017, 12:20
Reviewer Update

Is Telkom ever going to get back to me on this???

I can't understand why you would tell me that you would get back to me but then 3 months later i still haven't heard anything. This really and truly isn't right!!!!