TELEPHONE CABLE DOWN FOR THREE MONTHS

The telephone cable connecting half of the town has been broken by a tree. We have reported it many times. We were informed that the cables are ******, but we know it is not the case. We were also informed by Telkom that they will phone and offer a different option, but that was three weeks agol..We only receive sms messages without any reference numbers. We are unable to find out where we can report the problem. My father is 88 years old and alone at home. He is unable to use a cellphone.