Telephone and internet not working for 20 days!

I reported a fault on my line 20 days ago! (116CTK130715). I was told it might take up to 7 days. I escalated the problem (710646) and was told it will take 2 days. I spoke with the manager (Shana Saunders) who teld me she will get a technician to contact me, but never did. All the 23 people I spoke with from Telkom **** to me. Is there any other company in South Africa who will tell you they are too busy to fix your problem in three weeks, but you need to continue paying them? Telkom is the worst company I ever dealt with!!!