Telephone and Internet down for over 4 weeks!!!!

On the 28th of March 2015, the telephone line and internet at home went dead completely.<br> <br> I then logged a fault online, whereby telkom they stated they will endevour to resolve the problem within 4 days. A week later it was only assigned to a technician on the 3rd of April. Telkom informed that a technician attempted to come to the premises on the 4th and 5th of april, easter weekend, but we were never contacted and were therefore unable to make arrangements for someone to be at home. After numerous attempts and trying to get hold of telkom it was discovered that it had been assigned from one technician to another.<br> <br> Its now 4 weeks later and we have no working phone and internet. No feedback from telkom whatsoever on social media or via telephone and the service is absolutely disgusting! The houses around us which lines went off were off for a few days at most. After lodging a complaint and escalating the fault nothing has been done since and no contact has been made by a technician providing any feedback. Requests to have a supervisor or regional manager contact me was also plainly ignored!<br> <br> No surprise as to the service received from telkom.