telephone and fax lines down for two weeks

Two weeks ago 4 of our telephone incoming lines went down, we called and reported the matter with 4 confirmed reference numbers (1) 450CNZ150216 .. (2) 456CNZ***...(3) 399CNZ240216...(4)402CNZ240216...All we have been told is that they are they are aware of the problem but to date we have had no response has to when it will be repaired.. Our business is at a standstill has we have no method of communication with our existing and potential customers. Telkom Mission statement is fast service right now its no service and this is so frustrating for us as a business. In these tough economic times small businesses like ourselves can not afford to have no telecommunication services.<br> Please Telkom help us get our lines back up