TELEPHONE AND ADSL LINE NOT WORKING AND TAKING TO

My telephone and adsl line has been down for some time now and I am being told continuously thats a technician will look into it. The fault was first reported on 11 October 2015 reference 147crk111015. The fault was again reported as no action was forthcoming on 19 October reference 190crk191015. To date nothing has happened upon calling telkom again yesterday I was then informed a technician is working on it and it will be repaired between now and 31 october 2015. I use my adsl for business purposes and without the line I am losing money for my business. Furthermore we are paying a line rental for a service which is not being provided and therefore in addition to repairing the line I should be credited with the rental for period the line is not available.