Telephone/ adsl line faulty

On 18/03/16 I report that my telephone/adsl line is faulty Ref number 797CRK180316.<br> My neighbours phone were working.<br> I have called the call centre on a regular bse without any success just promise tha t a technician will attend.<br> On thursday 7/04/2016 I was told that my phone was working NOT TRUE a new fault was register.<br> The excuse was that a a cable was damaged on 1/04.2016 and that was the reason for my proble. the supervisor did not lissen when I told her that my fault is from the 18th march.<br> Yestdeay 11/04/16 we receive a call from telkom. This morning 12/04/16 still nothing happen.<br> Telkom service very poor.