1 reviews | Active since Sept 2009
Telephone/ADSL line dead for 2 weeks and counting
<p>My telephone/ADSL line has been down for more than 2 weeks now. Customer care keep giving me the same reply that "technicians have been assigned" and "feedback to follow" but no feedback ever follows and no communication happens. Worst of all the line remains down. Customer care focuses on "handling" the customer instead of assisting in repairing the fault. </p>
Good day Koos,
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Koos,
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Hi Busi
As you can see in the attached image, that has been done MULTIPLE times by Telkom and yet the line remains dead. Reporting it AGAIN to another department does not help. I need someone to contact me personally and explain what is going on with the work as the replies I receive on all the media is completely unacceptable.
Hi Busi
As you can see in the attached image, that has been done MULTIPLE times by Telkom and yet the line remains dead. Reporting it AGAIN to another department does not help. I need someone to contact me personally and explain what is going on with the work as the replies I receive on all the media is completely unacceptable.