Telephone + Adsl installation

After ordering a telephone line and ADSL (TelkomUnlimited 10mbps) three times already, we are still being told that there is no record of the order ever being placed. We require internet access urgently yet every day we have to re order because the order "never took place".

Pathetic service, can you please get someone competent to handle our order and make sure it is recorded? I also believe some compensation, at least in the form of a prioritized installation or a free router is in order for wasting our time.

Hope to hear from you soon.