RW
Rachel W
1 reviews | Active since Dec 2013
14 Feb 2016, 21:51
Telephone,Adsl and internet offline since 6/2/2016
I lost these services on 6/2/2016 and notwithstanding numerous phone calls I could not get the fault registered until Wednesday 10/2 and the fault has still not been repaired as of today. I run a business which depends on the telephone and the internet and as a result I have had a huge loss of income. The fault was apparently caused by an area outage which was repaired on 6/2 but my service is still not working. The fault code is 532ctk110216. I am paying for a service which is not being delivered and Telkom's response to my requests for help has been dismal to say the least. I am a VERY unhappy customer!!!
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
15 Feb 2016, 08:37Hello wickwar,
Thank you for making contact with us
This response serves as confirmation that your query has been received. The pending fault reference indicates that the fault is linked to a Cut-over to new exchange. A tech is also assigned to attend. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. The pending fault reference indicates that the fault is linked to a Cut-over to new exchange. A tech is also assigned to attend. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply15 Feb 2016, 08:37
Official
Hello wickwar,
Thank you for making contact with us
This response serves as confirmation that your query has been received. The pending fault reference indicates that the fault is linked to a Cut-over to new exchange. A tech is also assigned to attend. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. The pending fault reference indicates that the fault is linked to a Cut-over to new exchange. A tech is also assigned to attend. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team