Telekom poor service

<p>i have two fixed Telkom lines at my home both which are not working for some time now. Thus I have to phone Telkom from my cell which is costly as I have to hold on for ages. I them decided to try logging the fault via Internet just to be told no you cannot log it as it was logged on the 10th of July. So then check on the progress. It says "in progress" which means absolutely NOTHING. I then tried email. No reply. I have been without my internet as a result of this. I am paying a monthly rental service for something I don't have. Anyone out there that can help me. </p>