Telekom/ PEP Cell ineptitude

Telekom does not have a shop in WELKOM. Their website/& chat service is utterly useless in guiding a customer to do a SIM - swop. After numerous calls, a young guy finally assures me PEP Cell can do the job - only to get turned away today with a blank look & a shrug of the shoulders!!!! Utterly useless!!! I think Telekom deserves an even bigger walk-out of customers, than MTN had suffered recently!!!! PEP is generally so useless, it almost does not even warrant the energy to mention it!!!