Telekom not delivering on promise. Lost a days mon

After 3months Telkom responded to my request to move my telephone line. They were scheduled to come out today as per their sms. A took a whole days leave to ensure that I'm at home when thy come. In their sms is a 031 number that I should call for enquiries, Ms Berenice. That number has been engaged the whole day and I am still waiting for Telkom. I lost a days money waiting for you, but I'm still getting billed. Please tell me how you work because I really fail to understand. You will not compensate me for today, so what now? Must I take another day and wait for you?