Telekom mobile bad customer service

Accidentally transferred airtime to an incorrect number on 1.08.2020 I started calling Telekom customer care from that day till date nothing same story everytime I call” it has escalated to the team leader our turn around time is 24hrs”. First 3 days I spoke to very friendly consultants who sounded so convincingly that they have “escalated” my query. Today the 4th August @15h04 I spoke to a rude consultant talking down on me and talking over me and did not sound like he wanted to help. His name is Thandisile and he was so arrogant I asked for a team leader and he told me because they work from home he can’t help with that. I’m very upset 1st for the run around and for the service I received from this consultant. The airtime is still sitting there on that number and I’m scared the owner of that number is gonna use it, the number is on voicemail though.