Telekom just doesn't care

Technician came out in December to check adsl line as wasn't working. Advises that modem must be replaced. Visit Telekom store tell me there is not stock and I must wait till next year to get new modem. Visit store in new year and tell me they cannot replace modem unless I bring the network cable as well. Return to store and am again told that they are out of stock. I enquirer if any other stores have stoke and am told that maybe rose bank has. I ask if they can phone and find out and am told sorry but Rosebank doesn't answer their phones! Seriously so I must go back to Telkom for a 4th time! So for the month of December basically had no ADSL and Telkom just doesn't care.