Telekom doesn't care about existing customers

Despite trying to move my phone line, and logging a request two weeks ago, I am appalled that nobody has come back to me regarding when they will move my phone line and change my ADSL over. We can only get through to Telkom for new customers and not existing so does Telkom not care to ensure that their existing customers are taken care of? <br> <br> This is unacceptable and pathetic service.