Telekom comment on hello Peter but not resolve the

I have looked numerous complaints regarding Telkom and poor service deliver. The media department replies on the complaint. Yet they never get back to you. The treat people as if they are nothing and do not attend to their complaints nor do they provide the customer with feedback. There internet is so slow and really frustrating. The staff has no customer ettiquette especially the Telkom store in N1 city. They point blank refuse to take payments after 5pm so why is the shop open till 7 if staff does not work after 5. The manager leaves at 4:30 and staff sit around from 5 pm. Please address the matter as an urgent request. If I don't hear from you or if I only receive your standard reply. I will escalate my concerns to the appropriate ombudsman