LM
Lerato M

1 reviews | Active since Aug 2017

03 Aug 2017, 20:52

Telekom cheats me off data

<p>I am on Telekom prepaid . And for the past two months it has been taking all my data in a short space of time. I have all my apps closed and the background apps closed . However it still eats my data . For example today I bought a 1gig and in an hour I was already at 500MB with only replying to watsapp messages. I have plenty of messages to prove this with my data finishing so quick . I have called Telekom more that two times . I even opened a case but nothing . Can you please help me I'm very frustrated. </p>

0
Replies (1)
Telkom
Telkom's reply07 Aug 2017, 14:17
Official

Hi Lerato,

Please be advised that as per our findings with your query, the data was used and charged correctly,
you are advised to turn off data when not in use and the Auto updates.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,