Telekom and their **** service they provide

Firstly we started by asking for our ADSL line to be relocated, which you agreed to, then they cut the line for the relocation process, only to find out the current area we staying in doesn’t support the ADSL line... what bull**** is this... so to get the Wifi we decide to get the LTE which is supported in the area... we have phoned and logged numerous calls with reference and with every logged call no one can help us... you can’t even get back to your customers regarding issues but you claim to have the best network... after 2 months of having no WiFi, still haven’t been refunded for the service you provide... after numerous phone calls and speaking to your consultants and even supervisors, never mind your supervisors don’t even have the decency to phone you back after they say they will and you can’t still help us... after we got the LTE and started to install it, we were told that it would take 48-72 hours for the service to connect... its been 8 days without no service... so either get someone from senior management to help us or take your service and shove it...