Telekom again

Well I had heard that Telekom had really improved but oh dear not the service department. Internet went down because of Telekom line problem. Phoned call centre and excellent response, we are a business and Telekom knows how important Internet is, will be fixed in 24 to 48 hours. Well not great but at least an horizon. My optimism was not sustained, 5 days later and we have got nowhere. Sit on call centre line each day for 45+ minutes then get told no technician allocated and nothing that can be down. The Telekom of old is still with us!