Telekom ADSL

My experience with Telkom ADSL has never been great. This goes from both a business and a private point of view.

In the latest instance, my ADSL has been malfunctioning since 13 Jan 2018 without any suggestion of being fixed. Unfortunately I'm one of those souls who has no choice of fiber in my area.

A summary is as follows: - problem reported on 13 Jan (intermittent speed 0.1mbs to 3.6mbs - to give an idea of the enormity of the problem 2gig of data can take 9 to 24 hours to download on a 4mbs line) - After 1 week, on my own initiative I took my router to Telkom to be checked out. Router perfect - I phone Telkom religiously every 2nd day. This phone call lasts between 10min and an hour. The operators are very courteous and as helpful as the system allows them to be. I think Telkom lets these people down in every way. - My problem is escalated at least 2x a week. It is obviously in the heavens by now. Result - Zero - I have heard every excuse under the sun but since 13 Jan to now 6 Feb have not had a technician contact me.

For those out there that are considering Telkom ADSL, explore all options before you go down that route. If you are in doubt look into the stats of how Telkom is losing customers.

The Telkom Agenst have without exception been willing to listen, but unfortunately it would appear that the technical backup is not there (my opinion).