1 reviews | Active since Apr 2017

25 Apr 2017, 07:52

Telecommunications NON-provider

<p>I am highly dissapointed with the "service" I have received from Telkom. I app**** for an adsl line promotion a month ago and have not heard from them. I called yesterday to find they have cancelled my order due to a lack of infrastructure in my building. That's it, no further explination, no more details. I must now just accept I can not have the internet I had arranged. The coverage map said that my area has coverage for this internet , in fact I live in an apartment block in a very well-established area of Durban that has Telkom services for years. </p> <p> </p> <p>I actually think that this is a ploy to avoid the delivery of the "cheap" promotion they were running last month in an attempt to sell their very expensive LTE services. </p> <p> </p> <p>This is my first home and my first service provider I have had to deal with myself, after leaving University last year and I know from now on I will not even bother with them. And I will make sure everyone I know does the same. </p>

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Replies (2)
Telkom
Telkom's reply25 Apr 2017, 12:23
Official

Good day Alley ,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

's update17 May 2017, 09:35
Reviewer Update

Good day Busi,

I haven't heard anything since your reply.

What is the upshot here? Thinking I am going to go buy a Vodacom or MTN internet pod.

Thank you,

Alley