TeleCOMMUNICATION !

Can Telkom please tell their staff to actually communicate clearly with customers.<br> I requested a business line to be changed to a residential line. This request was forwarded to Jabu Nene (JC) .<br> After a lot of reminders a very abrupt mail was received indicating the migrating the migration was done.<br> No details were provided. yesterday I received a notification that my line is suspended due to non-payment.<br> Why? because I had no idea that the account number had been changed. I was still paying on the business line account number. The Telkom online account still shows the business account which has a credit balance. There is no indication on the online account of any new residential account number and no communication was received of the new account number. I find out from support that the business line must be cancelled and payment must be done to a new account reference - surely Jabu could have noted this?