Telecom poor customer service

I bought free boost data 1gb via my caprice app. I waited a little while and did not receive the data. I then called up to telecom customer service the agent I spoke to then advised that account not in my name ,the more I'm trying to explain it's not a contract it's prepaid she insisted I should get the person that registered the card ,I then asked to speak to a manager ,agent refused to escalate the complaint and placed be back on hold for 10min and then there after the automated cuz y moer survey came up and call ended, this is very poor customer service as at the end of all that there was no resolution and I don't know if I'm going to receive my data