Telecom Mobile - Unprofessional and Pathetic

I had taken a telkom mobile wifi 24 month contract on the 03/03/2016 for R99.99 -5 GB of data and a huawei e5577 mobile wifi -which would have successfully expired on the march/ april 2018. Thereafter telkom continued to deduct R50.50 from my account and load the same sim for 5GBs of data every month until January 2019 . they had informed me that the promotional offer which i was subscribed ( for 24 months + 10 months on for data ) will no longer exist. to which i had no issues and informed them that i would not want to continue with any type of services thereafter if that promotion had ended. Since February 2019 Telkom continues to debit my Account for a further R49.50 up until current. i have requested many call back and logged faults on the website over 25 times . yet no one contacted me at all. i have been away on business and back and noticed that Telkom continued to debit my account. i assumed they were still charging me for the 5GB of data and checked my mobile wifi in the beginning of June to see if any type of data was loaded as the money was been deducted from my account . there was no data . i went to a store whereby an agent assisted me in logging a fault with Reference number ***0. i had told her that i was receiving data for the R50.50 deducted from my account and now R 49.50 was deducted with no data . i requested a refund of my debits , as the sim had not been utilized at all during the period of February 2019 till current and if that was not possible that the data to be loaded for all the months the money had been deducted for . she informed me that the case had been escalated and that someone from telkom mobile would call me . i had called the telkom mobile number on numerous occassions there after ( with my cellphone call logs to prove so ) but there would be a beeping tone and the call would cut off.

On the 19th August i checked the Telkom website for an alternative number and found that i could track an issue, when i had keyed in my reference number ***0 it showed the case had be resolved even without someone informing me of any type of outcome. i had successful got through and an agent at the number 081180 at 14h13 on 19 August 2019. within a 16 minute call the agent again could provide me with no useful outcome. she informed me that the case notes stated that it had been the end of a promotional offer therefore there had been no data loaded. i did not have an issue for this feedback however i did inform her that Telkom then had no reason to bill me without my consent or knowledge going forward from February 2019 and i wanted a refund of all debits that were deducted. My new case number was ***2

I called the Telkom mobile number again on 27th August at 14h15 , as no one had called me regarding the case number and the turnaround time for these cases were 48 hours -with a conversation length of 20 minutes on to be informed that the notes on the system indicated that i had been billed all these months for using this sim. this immediately upset me as i had not used the sim since January 2019. nor was i informed regarding this matter - i also tried to explain that Telkom had billed me R50.50 previously and now R49.50 so then does that explain that the 5GBs of data given costed R1.00 ???????

a new case number was issued by an agent whom was reluctant to understand my claim an intentionally gave me a digit extra on the case number ***- the actual case number had been later sent to my phone via automatic computerized system - ***5

Telkom Services continues to deteriorate - pathetic customer services s****s and extremely hard to have one query completed resolved -