Teldom Service at new lows

I made a pmnt of R500 on 30/9/2015 via FNB to my 8ta account to purchase a data bundle. The amount went off my FNB account but did not reflect on my 8ta account. I made a further transfer of R300 on the 1.10.2015 which did reflect. I contacted Telkom about the R500 and requested a refund. After various calls and emails to Josephine, I was eventually promised by Tiisetso on the 20.10.2015 that the matter would be escalated & processed in 72 working hours (***). To date I have not received any feedback from Telkom, let alone the refund. Who wants your tomorrow, when your today is so *******!!!