FE
Francois E

1 reviews | Active since Oct 2013

29 Jun 2016, 17:57

TELCOMMEN

<p>I PURCHASED THE SAMSUNG GALAXY S7 ON 30 MARCH 2016 AT BAYWEST MALL. I SPCIFICALLY ASKED THE SALEMAN IF I WILL GET THE VR GEAR WITH THIS PURCHASE. HE SAID YES AND I NEVER RECEIVED THE GEAR.</p> <p> </p> <p>I THEN WENT BACK TO THE STORE TO SEE THE MANAGER AND SHE TOLD ME THAT SHE WILL LOOK INTO IT, SHE NEVER CAME BACK TO ME AND SHE FAILED AS A MANAGER TO RESOLVE THIS PROBLEM UP TO DATE.</p> <p> </p> <p>AS THE MANAGER OF THAT STORE SHE LOOKED AT ME AND BELITTLE ME SAYING IT IS NOT HER PROBLEM AND THAT I MUST MAKE SURE OF THE DEALS THEY OFFER. </p> <p>AS IF I AM THE SALESPERSON?!?! SHE IS A MANAGER BUT WEARS A PAIR OF COMMON JEANS WITH A FADED T-SHIRT.</p> <p> </p> <p>TELKOM YOU REALLY NEED TO ADDRESS THIS ISSUE WITH REGARDS TO ATTITUDE AND IMAGE AND TRAINING THE STAFF ON PROMO'S.</p>

0
Replies (2)
Telkom
Telkom's reply01 Jul 2016, 08:56
Official

Hi Francois_fve

Thank you for making contact with us and bringing this to our attention.

Please be assured that we will escalate this matter for investigation and provide feedback as soon as possible. We do apologise for inconvenience caused to you.

Interaction ***

Regards

Luleka

Telkom Social Media Team

Best regards,

FE
Francois E's update14 Jul 2016, 19:52
Reviewer Update

I am still waiting for an answer and it is 2 weeks now and no one has made an effort at all!!

Very dissappointing from Telkom