Telcom - The most unreliable service provider in SA for online businesses

Telcom have done it again - poor service, no help when calling into report faulty internet lines, and no one ever gets back to you!

We are an online business and rely on our internet line as this is how our business survives. We have had no internet for the last 2 weeks and every time we phone in, we get the same answer - "Sorry but we can't help you, you just have to wait until someone can attend to your matter!"

We have explained to them time and time again that we are an online business, and they really couldn't care less. We phone in every day to see where we are in line to have a technician come out and help us and we get the same answer, "We can't say, we are not sure!"

We are out wits end and will now be looking elsewhere for a more reliable internet service provider that actually cares about its customers and not just the debit order that comes off at the end of the month!

Never, ever sign up with Telcom if you are looking at an internet provider - they are absolutely useless!