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hannelore O

1 reviews | Active since Jan 2012

17 May 2018, 16:26

Telcom cancellations an impossible feat

I've been trying to confirm with Telkom for 3 weeks now, to guarantee that my 24-month contract deal that will expire in June, will not continue, as I do not want any further services from this company. It seems impossible for any agent there to check my cancellation status and guarantee this in advance. the whole cancellation process is very unclear and its navigation is extremely user0unfriendly. I wanted to confirm with Telkom that I cancelled it in the correct way, as I have been reading on so many customers that want to cancel their services, and find it problematic as I do. But still, nobody at Telkom can assist me, and I keep getting the same one-liners from their support, which do not address my very clear question at all.

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Replies (2)
Telkom
Telkom's reply31 May 2018, 07:46
Official

Good day hannelore-olivier

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

hO
hannelore O's update31 May 2018, 09:51
Reviewer Update
Dear Gerard - its really a very simple thing I need - I need someone at Telkom to look into my account, and to assure me that when my contact expires in June, that it will stop, will not carry over, and I will not be billed for another month, and will not be penalised as I cancelled it in time. No person has been able to confirm this, and I've been communicating with at least 5 different people at 5 different departments. Will you be the one that get me this information, becuase I'm am going to be extremely angry when this contact does not run out as I want it and has been trying to guarantee. I have absolutely no faith in Telkom that this will happen the way it is supposed to, since they have messed everything up from the start. Also hearing horrible stories about Telkom from my colleagues and friends, and seeing what is going on in the media and social media, I can almost guarantee you that I will be billed for at least another month when this contract expires.