DP
Dawie P
1 reviews | Active since Dec 2012
30 Mar 2015, 15:35
TEL OUT OF ORDER - NO RESPONSE
On 17 March I reported a fault on my telephone Line as there were no Service (905CTK170315)<br> On 24 March I received SMs that it is with Telkom's Technical department<br> On 28 March I logged another Fault via SMs (305CTK280315)<br> On 30 March I received a SMS that service is restored.<br> <br> HOWEVER THE SERVICE IS STILL DOWN AND I HAVE BEEN BILLED FOR THE FULL MONTH'S LINE RENTAL.<br> <br> AFTER SPENDING HOURS ON END TRYING TO PHONE TELKOM (10210) I AM FEDUP AND ON THE VERGE OF RIPPING THE LINE OUT.<br>
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Telkom's replyOfficial
30 Mar 2015, 16:57Hello peld,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100072.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100072.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply30 Mar 2015, 16:57
Official
Hello peld,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100072.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100072.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team