Tel line not installed as per agreed upon date

Good Day,<br> <br> As a brand new customer to Telkom , i am already not pleased with the service been given.<br> <br> i went out and app**** for rental on a Landline and ADSL on Friday 27 February 2015.<br> It all went through painlessly and i was given a date when the lines would be installed.<br> I was given the option of installation today 2 March 2015 at between 7:30 am and 9:30am.<br> I accepted and even received an sms stating that installation would happen today.I waited at home this morning and no one from telkom pitched.No one has bothered to call me or even let me know they were running late as i had requested when i made the booking.This is a very simple request.When a booking is made, companies need to adhere to the rules just like i need to pay on time when my bill is due.Times is precious and valuable and i can't wait around indefinately for telkom to decide whether or not it's going to live up to what it has agreed upon or not.Who do i need to get hold of now to make a new booking?Where to from here?<br>