ET
Etienne T

1 reviews | Active since Mar 2009

09 Nov 2015, 12:58

Tel Line / ADSL move

Hi there,<br> <br> I need some information and its not been easy getting any from the 10210 etc numbers.<br> <br> On the 7th of October I app**** for my Telephone line / ADSL to be moved.<br> I told them I'd like that to be done by the 20th of Nov and that I would be moving to a new complex, as in I will be the 1st person in that flat / unit.<br> <br> I have ADSL at more than one house and I had to deal with you Telkom quite a bit over the years. More times that not you have been very helpful and punctual, staying in contact by sms about the status, install date etc<br> <br> I am not sure if this is a Cape Town (moved here) thing or what is going on but I have not heard a word from you this time. <br> I've phoned 10210 multiple times now and today found out that Telkom still needs to pull some cables into the complex.<br> This does not sound great an a massive concern as ADSL is something I cannot go without. (Work related)<br> <br> Can someone please contact me asap and let me know exactly what is going on and when the installing will happen (date & time).<br> <br> Honestly I do not want to sit with no line and Telkom still charging me since I asked for a \move". We all know how ****ty your accounts dep. is with those things.<br> <br> Thanks<br> """

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Replies (1)
Telkom
Telkom's reply09 Nov 2015, 15:37
Official
Hello EJT,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM165901
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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Best regards,