1 reviews | Active since Nov 2014
Tel DOM
<p>Absolutley frustrated in he last six years of bein a telkom internet client, each time my contract expires, strangley, the router packs up. I then have to go in and sign up for a new contract and new router. Had this problem yesterday, no internet, fortunatley, helpdesk resolved the issue, by resetting ect. ect.. I told te guy, Ihad a wifi extender, bought from Telkom, Pavillion. He said he was not trained to help me with the Huawei router bought from Telkom. I told him that Telkom did assist me in the past with the extender, he said he was unable to. Said I should go into a Telkom branch for assistance. On a Friday at 15:30, I need to go into Telkom for assistance, when the helpdesk cannot help. I call 10210, now (Sat), been holding on for about 15 mins, listening to this **** music and sad excuses for th delay. What are we paying for people? Anybody know of a better internet service provider? Please advise. I pay for a service and I am not getting what I pay for. I am prepared to pay fo a service that deliveres......!!!!!</p>
Hi Petergunz,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Petergunz,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
After spending almost the entire day on the phone trying to resolve this issue with Telkom and HUAWEI, I finally managed to speak to two very efficient and very professional staff at Telkom on the internet technical side. The one being Siphamandla and the other Zingwe. I hope I have this correct. These two young men are of exceptional calibre and take pride in what they do, they even have a smile on their face when assisting you, which you can hear over the phone at this time of the day. I truly hope that Telkom acknowledges your efforts guys and utilise your s****s to train other to be just like you. Then they will be a world class service providers. You guys were awsome. Telkom, I hope that you acknowledge these two guys so that other staff may see and aspire to be just like them making you world class.
After spending almost the entire day on the phone trying to resolve this issue with Telkom and HUAWEI, I finally managed to speak to two very efficient and very professional staff at Telkom on the internet technical side. The one being Siphamandla and the other Zingwe. I hope I have this correct. These two young men are of exceptional calibre and take pride in what they do, they even have a smile on their face when assisting you, which you can hear over the phone at this time of the day. I truly hope that Telkom acknowledges your efforts guys and utilise your s****s to train other to be just like you. Then they will be a world class service providers. You guys were awsome. Telkom, I hope that you acknowledge these two guys so that other staff may see and aspire to be just like them making you world class.