tekommustfall

So in January 2020 i app**** for a wifi router through Telkom. this was done through tele sales.

When i got the order i saw that it is a plug in router and not one you could travel with as it had to be plugged in at all times. Within the next 3 days i called the telkom call center and advised that i would like to cancell the contract. I asked the advisor on the phone if i could return it to a store and he said no they would sent a courier to come and collect it.

I struggled for like about a week for the courier to come and collect it as most of the times when they would come i would be in work , where as i told them when i would be home and they would not come on that day but when i was at work.

This went on for about 2 weeks and the router was just laying at home not being used.

After the 2 weeks courier it finally came and collected the item, with this they gave me a slip to confirm that they picked up the item.

As time went on i assumed that the contract was cancelled. As i called to cancel and also the items was picked up through courier it.

Time went on and i noticed that they debited my bank account for a item i did not use and cancelled , ofcoz i did a reversal on my account. This went on for 2 months and i always had to do reversals.

As i live outside on a farm i stellenbosch it was very difficult or me to get to a Telkom store.

I eventually went to the store and then spoke to one of the guys in the store who told me that there was nothing he could do at the moment as the contract was not taken out in the store ,

However he dd take my details and said he would escalate the query and some one would then call me back.

Up until today i got nothing not even a call from them . At the end of the day they are going to give me a bad name and for what for a contract that i canceled.

i am totally disgusted with the service and treatment i got from telkom