LT
Leanda T

1 reviews | Active since Jun 2016

09 Jun 2016, 08:38

Tekom Telkom Telkom!!!

<p>We moved from one property to another, the new property did not have fixed lines, so we went on to a wireless system from telkom, in March Telkom installed fixed lines at our new property , so we went back onto our fixed line and cancelled the other wireless lines, this was the beginning of March, stil nothing has been cancelled, for three months now, everytime we phone, they esculate the call, on the 9th of May when I phone they said, they see the application for Cancellation but due to a backlog it is not on the system yet. Today 9 June when I phoned , they cant see anything on the system , there is NOTHING ! No application for cancellation NOTHING!!!!!!!!! </p> <p>I spoke to Zandile, she gave me an email address to forward (again) all of the documents!!! THE EMAIL CAME BACK!! (WRONG ADDRESS) so i phone again, and of course I cannot speak to Zandile, they dont know who that is, so I spoke to rosemary, (NO SUPERVISOR AVAILABLE TO SPEAK TO) I emailed all of the documentation AGAIN! </p> <p>Every month we have to pay the full amount of the account, we have credits that needs to be put through, WHY SHOULD WE KEEP ON PAYING IF TELKOM DOES NOT DO THEIR JOBS!!!!!!!!!!!!!</p>

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Replies (1)
Telkom
Telkom's reply09 Jun 2016, 08:55
Official

Good day elcana1

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,