AS
Amy S
1 reviews | Active since Oct 2015
30 Nov 2015, 08:53
Tekom *****ing Money every month
Telkom has debited my account for 3 months even though I cancelled my contract in August. I had a data contract and due to appalling customer service, I cancelled my contract. Now I have money taken off my account every month, but no data. I have complained to Telkom via every method available and I have had zero response. Last month I complained here and got a reply with a social media reference (SM162951) but have had no contact from anyone at Telkom. I recommend that everyone avoid taking out a contract with Telkom unless you enjoy the worst customer service, poor service delivery and you don't mind having money ****** from you. Telkom is the worst service provider I have ever encountered.
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Telkom's replyOfficial
30 Nov 2015, 10:36Hello amystephen12,
We sincerely apologize for the delay.
Please note that your query was sent to the Store manager to further assist with the query so we can send it to our Cancellations team.
Your reference number: SM162951
We would like to apologise again for the delay.
Regards,
L:indani
Telkom Social Media Team
***
We sincerely apologize for the delay.
Please note that your query was sent to the Store manager to further assist with the query so we can send it to our Cancellations team.
Your reference number: SM162951
We would like to apologise again for the delay.
Regards,
L:indani
Telkom Social Media Team
***
Telkom's reply30 Nov 2015, 10:36
Official
Hello amystephen12,
We sincerely apologize for the delay.
Please note that your query was sent to the Store manager to further assist with the query so we can send it to our Cancellations team.
Your reference number: SM162951
We would like to apologise again for the delay.
Regards,
L:indani
Telkom Social Media Team
***
We sincerely apologize for the delay.
Please note that your query was sent to the Store manager to further assist with the query so we can send it to our Cancellations team.
Your reference number: SM162951
We would like to apologise again for the delay.
Regards,
L:indani
Telkom Social Media Team
***