DB
Daniel B
1 reviews | Active since Feb 2014
23 Apr 2018, 13:06
Tekom Sa
In Dec2017 i upgraded from 4mps to 10mps. What as disaster, never more than 5.8mps at best. From 6 April 2018 no internet . 2 Faults logged 33CTK060418 & 102CTK070418 no response. From 7 April phone calls every day and numerous promises even a date from Keath on the 18 April that the technitian will come over on the 20 April, maybe next year. No customer care nr to call or cancel the "service". This is my last resort . iF ANYBODY FROM TELKOM RED THIS PLSE COME AND COLLECT ALL YOUR **** FROM MY HOME. Not even Hatfield telkom wants to take it .Send me an account ?????? They have got no after sales service and only a lot of lies .
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Replies (2)
Telkom's replyOfficial
07 May 2018, 12:02Hi Daniel
Our network team are currently investigating the fault. You will however be notified once a tech has been assigned.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Telkom's reply07 May 2018, 12:02
Official
Hi Daniel
Our network team are currently investigating the fault. You will however be notified once a tech has been assigned.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
DB
Daniel B's updateReviewer Update
30 May 2018, 20:13Hi Bradley, thanks for at least responding. Since this is the 30th of May and nothing has happened yet, I really have no hope that this will be sorted. I really feel for the few people working at Telkom who really try to keep everything afloat. I wish someone that can really make a difference at Telkom would phone me and all the others that I read about on HelloPeter. I have switched to another fibre network that told me that they received up to 30 calls from old Telkom customers DAILY and due to Telkom's poor customer service, they are making a killing. They have 15 technicians on the road and really cared about what I need. I don't think Telkom would be with us much longer.
DB
Daniel B's update30 May 2018, 20:13
Reviewer Update
Hi Bradley, thanks for at least responding. Since this is the 30th of May and nothing has happened yet, I really have no hope that this will be sorted. I really feel for the few people working at Telkom who really try to keep everything afloat. I wish someone that can really make a difference at Telkom would phone me and all the others that I read about on HelloPeter. I have switched to another fibre network that told me that they received up to 30 calls from old Telkom customers DAILY and due to Telkom's poor customer service, they are making a killing. They have 15 technicians on the road and really cared about what I need. I don't think Telkom would be with us much longer.