Tekom poor service regarding refund of cancelled land line

Good day

I requested for a refund on my land line account residential on 21 November 2024 together with my ID and bank letter to *** and then followed up on 25.11.2024 & 28.11.2024 no response and then phoned in on 13.01.2025 spoke to Simalane *** sent same docs to him on 13.01.2025 followed up on 16.01.2025 & 21.01.2025 and again 14.02.2025 no respond. phoned in again Today and was told to send the same docs to this consultant. My case will not be attended to seeing i tried 2 consultants and no respond, hence hoping to receive some feeback by logging this on Hello Peter..account *** id *** contact no. ***