Tekom / OpenServe - Don't bother!! Useless!!

Don't even bother trying to get Fibre from Telkom, they are utterly useless!!

We have had a ADSL line with them for almost 2 years without any hassles. Then they started phoning and insisting that we go over onto fibre as the ADSL lines will be disconnected end March 2023. So.........

We moved across with the order being placed on the 24th of Feb 2023. Nothing happened! We phoned to find out what is happening and were told the order was cancelled due to there being a order from another ISP already. Something we don't know anything about. They reordered the line!!

Once again nothing happened!! Phoned again, same story!

Come the end of April our ADSL line that cost R369 per month almost doubled to R722. Due to overall price increase apparently. Still no Fibre in site!

After launching 6 new orders and 3 Investigations of which we got no feedback, a OpenServe Bakkie pitched up one morning, to do the installation!! Miracles do happen!! He had a look and then said that the line goes to the pole outside and that they will have to arrange to do the installation into the house. He will be back in a couple of days. THAT WAS 6 WEEKS AGO!! STILL NOTHING!!

After many hours of speaking to different departments we have not moved 1 inch!!! Nobody seems to know how to solve this problem!!

This is totally unacceptable!! You deserve to go bankrupt!!

Contact me if you have a back bone!! ***