TEKOM IS USELESS!! CANNOT PROVIDE ANSWERS AND SOLUTION TO DISAPPEARING DATA PROBLEM -DRAGGING ON FRO THREE MONTHS

TELKOM IS MOST FRUSTRATING ENTITY TO DEAL WITH, DON'T TOUCH THEM!!

I SIGNED UP FOR THREE OF THE SMART 500 PROMOTIONS.EACH COMES WITH 10GIG DATA PER MONTH.

DATA IS STOPPED ON THE 2ND OF EVERY MONTH AND NOONE CAN TELL ME WHY. THEY SAY ALL DATA IS USED BUT CANNOT GIVE ME DETAILS. BUT THEY ARE SARCASTIC AND SUGGEST THAT I MUST BE SURFING CERTAIN SITES!!!! THEY REFUSE TO INTERROGATE THE SITES I ALLEGEDLY WENT INTO EVEN THOUGH I GAVE THEM PERMISSION TO DO SO -SO THERE IS COMPLIANCE WITH ICASA REGULATIONS.

I ONLY USE THE DEVICE WITH MY SMARTPHONE. WHEN I RECHARGE AND BUY DATA USING A VOUCHER, MY DATA LASTS FOREVER -BUT THEY CANNOT EXPLAIN THIS.

THEY CANNOT SOLVE THE PROBLEM I HAVE SPENT HOURS ON THE PHONE AND TO SERVICE CENTRES.

I DEMAND A REFUND BUT NOBODY AT TELKOM CAN ASSIST. EVERYONE IS PROGRAMMED AND NO ONE CAN EXERCISE DISCRETION.

SO FLIPPING FRUSTRATING!!!! TO PUT IT MILDLY