Tekom has become nothing but ****/**********

I just had the worst experience with Telekom and I'm at a point of canceling my contract From nowhere they come and tell me I skipped payment last year November 2019 yet it never reflected on their system it jus reflected now in much They want me to get a bank statement of a bank account that is closed which my bank can't for the bank to try and do that they have to re open the account and I have to pay R300, Their call center agents are very useless, I regret taking a contracts with them. They can't even provide me statements of my payments but espect me to provide bank statements of a closed account I checked all my statements at the bank it reflect they debited me I feel that Telekom is becoming a *******