MM
Mandisa M
1 reviews | Active since Mar 2021
23 Mar 2021, 14:28
Tekom Gated Community
telkom gated community service is kaak yeah I said.
No-one know what the hell they doing I'm being sent from one person to another.
I have reference numbers of which no-one can pick up the status of my order.
That Sajeda lady is the most incompetency person I've ever met , I'm billed for a service I'm not even using
Helpful (0)
Replies (1)0
Replies (1)MM
Mandisa M's updateReviewer Update
24 Mar 2021, 09:31 Good day Once again I’m asking about the progress on my move order , your technician you sent said there’s nothing he can do before Telkom comes and updates the box fine granted so not what is the way forward. It’s nearing month end I. going to be billed again for a service I didn’t use because I have to wait another flippen week or who know until when to get someone to actually assist as your call centre is completely useless as they don’t have a system where they can see status or progress of the order I need to send an email. Let me tell you what’s going to happen, if this issue doesn’t get resolved I will reverse payment on my debit order and I will cancel the service I dare you to make me incur penalties. When I called your call centre yesterday I wanted to find out has the technician you sent logged a call to come change/update the box as he said he will? I told you I had to buy data for my daughters remote learning and yet Telkom cant basically get me one straight answer .
Dear Telkom Customer, Thank you for your email which has been noted. Kindly note that your installation is set for the 23/03/2021 AM 08:00 – 4:00 pm
The above message the technician came and basically did nothing
Dear Telkom Customer, Thank you for your email which has been noted. Kindly note that your order has been processed on reference number ***A on the 12/03/2021. There is an It request that was logged as there is an internal error that comes up , Incident logged ***
Dear Telkom Customer, Thank you for your email which has been noted. Kindly note that your installation is set for the 23/03/2021 AM 08:00 – 4:00 pm
The above message the technician came and basically did nothing
Dear Telkom Customer, Thank you for your email which has been noted. Kindly note that your order has been processed on reference number ***A on the 12/03/2021. There is an It request that was logged as there is an internal error that comes up , Incident logged ***
MM
Mandisa M's update24 Mar 2021, 09:31
Reviewer Update
Good day Once again I’m asking about the progress on my move order , your technician you sent said there’s nothing he can do before Telkom comes and updates the box fine granted so not what is the way forward. It’s nearing month end I. going to be billed again for a service I didn’t use because I have to wait another flippen week or who know until when to get someone to actually assist as your call centre is completely useless as they don’t have a system where they can see status or progress of the order I need to send an email. Let me tell you what’s going to happen, if this issue doesn’t get resolved I will reverse payment on my debit order and I will cancel the service I dare you to make me incur penalties. When I called your call centre yesterday I wanted to find out has the technician you sent logged a call to come change/update the box as he said he will? I told you I had to buy data for my daughters remote learning and yet Telkom cant basically get me one straight answer .
Dear Telkom Customer, Thank you for your email which has been noted. Kindly note that your installation is set for the 23/03/2021 AM 08:00 – 4:00 pm
The above message the technician came and basically did nothing
Dear Telkom Customer, Thank you for your email which has been noted. Kindly note that your order has been processed on reference number ***A on the 12/03/2021. There is an It request that was logged as there is an internal error that comes up , Incident logged ***
Dear Telkom Customer, Thank you for your email which has been noted. Kindly note that your installation is set for the 23/03/2021 AM 08:00 – 4:00 pm
The above message the technician came and basically did nothing
Dear Telkom Customer, Thank you for your email which has been noted. Kindly note that your order has been processed on reference number ***A on the 12/03/2021. There is an It request that was logged as there is an internal error that comes up , Incident logged ***