Tekom Disgusting Customer service

Good morning

My wife has a telkom contract with Telkom since Jan 2020. She been on lock down since March and being on lock down there was no income. She has been paying the account but unfortunate there was no money in her back account. She called Telkom and made arrangement to pay directly into there bank account. This was done for about 3 months. This month her account is higher. She then called Telkom. The call center agent "Tshepele" advised her that it is rejection fees that was added. My wife then explained to her that she did make an arrangement and everything was fine for 2 months but this month has added amounts. She then give a bull reason and then my wife asked her if there is anyone else she can complain to to sort this out, Her words. "We don't give out these numbers". Then she advised my wife that the account must be paid 10 days before debit order come off. This was never said to her and we have been paying into account on the same time each month. She also said that there is no way to change what is happening with regards to deducting payment from my wife's account. Now I want to know how do you deduct money from a closed account because she had to close the account because of people like you Telkom. For me this is very unprofessional. Telkom ,what about your customers. We are suffering because of lock down and You trying to rip people off. I am really disgusted because of your "customer care agent" you Telkom don't have a customer complain line or email. Then why do people make arrangements and this still happen. My wife is really disgusted with your customer relations. We had problems in the beginning of lock down and now again. When is all this going to stop.Our accounts is already stretched to the limit now you Telkom still want to ***** us out of our last money.

You can call me Today from 18h30 Thursday 13h30 Friday 13h00 call Nicolette at ***

From Disappointed, Hart broken,Disgust Reginald Nomdo