TEKOM ADSL D LINK ROOTER NOT CONNECTING

I HAVE A TELKOM D LINK ADSL AT HOME WHICH WAS TURNED OFF DUE TO NON PAYMENT. ONLY BECAUSE I DID NOT KNOW HOW TO PAY OR WHERE. CALLED A FEW TIMES BUT DIDI NOT GOT ANY DIRECTION. THEMN LAST WEEK TUESDY 15 SETEMBER I WENT TO TELKOM SOUTH GATE AND WAS GIVEN THE NAMES OF RETAIL TO GO AND PAY, INDEED I PAID BUT BY FRIDAY AFTER A NUMBER OF CALLS THE WIFI WAS STILL NOT WORKING. I WENT BACK TO SOUTHGATE N SATURDAY 19 SEP, I WAS ASKED FOR A NU,BER TO BE CALLED BACK. INDEED I RECEIVED A CALL A BUT BECAUSE I WAS NOT HOME I WAS PROMISED A CALL AFTER 6 PM. I GOT HOME AND I GOT NO CALL SO I CALLED MYSELF AND TO FIND THAT THEY KNOCKED OFF. ON SUNDAY I WENT TO TELKOM IN JABULANI MALL. I WAS TOLD THAT THERE ARE NO TECHNICIANS AND WHEN I GET HOME I MUST SWITCG IT ON AND OFF OR TAKE MY ROTER TO MAPONYA MALL. I WENT TO MAPONYA MALL AND WAS ADVISED THAT THE ROOTER IS OK AND I MUST CALL THE TELKOM LINE AND REQUEST THAT A TECHNICIAN TO CHECK THE LINES. I CALLED THEM TWICE SPEAKING TO TWO DIFFERENT AGENTS WHO WERE UNABLE TO ASSIST - THEY TRIED TO NAVIGATE WITH ME WHILE I WS ON THE LINE. TO THIS POING ITIS STILL NOT WORKING, I NEED A TELKOM AGENT TO COME AND SORT THIS OUT