Teklom Mobile Customer lack-of-Service

<p>I am a long-time customer of Telkom Mobile. First I had a Mi-Fi router, which never gave me any problems, when I upgraded to a home router, my life turned to hell. Since then I have had to swop my router and the manufacturer because Telkom Direct Eastgate could not/would not help me. This was after having driven to, only to find out the Greenstone and Festival mall store were being revamped at the same time.</p> <p>Currently my router shows that I have 3 bars of 3G signal yet I am unable to connect to the internet either via the Wi-Fi or network cable plugged directly into the router. I tried to call the customer care line but after 10 minutes of answering questions and explaining my problem got put through to an automated voice, asking me to key in an authorisation pin. Seeing that I did not have one. They cut me off. Leaving my 20 minutes poorer and exceptionally more frustrated.</p> <p>Where has good customer service gone?</p> <p> </p>